What we’ve been doing in 2012

I’ve noticed a serious lack of action on this blog since my last post, I suppose that’s mainly because computers are extremely boring and I don’t really want to shout about them any more than I already do around my family, friends and colleagues.

So instead I’m just going to write about what we’ve been doing over the past few months, aside from generally fixing customers computers and callouts that is!

We’ve mostly been working with a few clients to help get their website and email services running the way they should do. I can confidently say that 99% of the clients we meet have inferior email capabilities, website functionality, social media presence and generally awful internet connections too.

So here’s a list of the client we’ve worked with over the last few months, feel free to contact them for referral or read their testimonials in your latest reviews section.


Antivirus Protection – What you really need to know…

I very often get asked about Virus’ by my clients. In our opinion, there are three different types of computer virus, below is a breakdown of how we would describe them:

  1. Silent Viruses

    These are potentially the worst of the three, as a ‘silent virus’ does not alert the computer user of it’s presence. These type of virus’ can serve to provide and number of purposes (for the attacker) and can have the highest security/ identity risks associated with them. They can log your keystrokes to obtain valuable information (bank details, passwords etc.), monitor and use your internet connection for profitable purposes, or allow the attacker anonymity and power upon on the internet (click here read about ‘botnets’ on wikipedia) to perform a variety of nasty tasks that can again profit the attacker directly be it financially or by some other form of personal gain. To us, these are most concerning and high risk virus’ for home users as they can potentially cost the user alot more than the cost of repair, be it through fraud/ extortion or security implications.

  2. Extortion/ Scam Viruses

    The most commonly seen virus amongst computer repair companies (well at least to us) are these kind of ‘scam’ viruses. They can prompt the computer user into entering credit card information to ‘pay’ to remove this virus. They often try to pass themselves off as Genuine Antivirus Software, in an attempt to trick the user into believing that if they enter their billing information and pay the amount the software is asking for remove the virus. This is never the case, and very often can end up transferring a much larger amount from your bank account, and then go on to repeatedly distribute your card details, costing a fortune. ‘VISA’ cover fraudulent online card transactions for upto £2000, but this can still be a very stressful and painful process of recovering your money.

  3. Malicious VirusesJust plain nasty virus that stop you doing what you want to. They don’t stand to provide the attacker  with any personal or financial gain, they just drive people crazy (computers are awkward enough at the best of times). These kinds of viruses spread quickly amongst other users on your network and also people in your contact lists. They are a real pain in the backside.

The most commonly asked question is about prevention, ‘How do I stop my computer getting a virus’. The answer is simple, a good reputable Anti-Virus subscription (yes, paying for AntiVirus is essential today) and a firewall. If you don’t know what a Firewall is, don’t panic, most antivirus software these days come with an integrated firewall, and even if they dont Windows Vista/ 7 has one built in that is pretty decent.

Free subscription antivirus software is not recommended to the average/ novice computer user. Our reasons for this are as follows:

Free Antivirus software very regularly asks you to try a ‘Free Trial’ version of their paid for service by showing ‘pop up’ windows. Very often, people accidentally choose to try this ‘Free Trial’ version accidentally by clicking the wrong button, not realising, or just simply by going for it. Now the problem here, is that after your ‘Free Trial’ has expired (usually after 30 days) you are then asked to pay for the full version. If you choose not to, then you are left with NO ANTIVIRUS PROTECTION. We regularly have people tell us they ‘had’ Antivirus protection, and then it turns out that either their license had expired, or they have tried a ‘Free Trial’ and never reinstalled the free version. This is one of the main reasons why we do not recommend ‘Free Antivirus’ protection for our clients, there are other reasons but they are not particularly interesting and very opinionated, I recommend you read this article by PCWorld (not the UK company but a trusted American resource) about Free vs Paid antivirus and the advantages/ disadvantages for greater detail.

Penarth Computers offer a cheap and fast virus removal service around the Cardiff, Penarth and surrounding local areas. Over 80% of our customers paid £25.00 (1 hour) for virus removal, the other 20% paid £50.00 (2 hours). We can guarantee to remove your virus for a maximum cost of £50.00 and get the job done within 48 hours.

If you want to speak to us or book an appointment, you can call us on 02920 219088, email support@penarthpc.com  or visit our website at http://www.penarthpc.com.

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HELP! Computer Virus Removal Cardiff £49.99

Computers Viruses are a real pain.

What’s more, removing computer viruses can be ‘costly’ and time-consuming.

Having a paid anti-virus subscription with Norton Antivirus (Symnatec) or McAfee is highly recommended, however things happen, and sometimes your computer is infected and will NOT do what you want it to.

Removing a virus is not always simple. Most virus’ are advanced and often go along way to prevent users/ computer technicians from removing them (easily at least). It’s not always a case of installing an updated antivirus software package and running a virus scan, IT professionals have many methods and techniques to removing a virus safely without costing the earth to the customer.

If you’ve had enough and feel it’s time to let a professional take a look, Penarth Computers are happy to help.

In 2010, 95% of our customers paid less than £50.00 for virus removal.

Don’t let your computer virus cost you a fortune, contact Penarth Computers today on 02920 219088, or email support@penarthpc.com.

Cardiff Laptop Screen Repair / Replacement

Laptop Screen Repair Cardiff

It’s a common misconception that when the screen on your laptop is damaged, be it accidental or just down to hard wear and tear, that it’s time to get a new laptop. Wether people assume that it’s because the screen cannot be repaired, or because the cost of a screen replacement will exceed that of a new laptop… We can’t be certain, But one thing that is certain is that screen replacement is inexpensive with the right repair company!

Penarth Computers offer a 48 hour turn around on screen replacement services, and can even lend you a laptop during this period! We understand how inconvenient it can be to not have access to email and other online services for such a long period of time, and therefore our laptop loan service is available free of charge on all repair work carried out.

The average cost of a replacement screen job is around £130.00. Our fee includes 2.5 hours labour in order to remove the existing screen, fit the new replacement and dispose of any old parts safely and economically. The cost of the screen can vary depending on the age of the laptop, manufacturer and also wether it is a new/ used part that is being fitted.

Dont panic! We are here to help… We offer a no fix no fee policy and offer free consultation/ quotations on all repairs. If the cost of your repair is to high, then you can walk away with no fee incurred whatsoever. Contact us today on 02920 219088 / 07974 717 174 or email us at support@penarthpc.com to get your laptop repaired today.